HEMIBASE.
HEMIBASE.
Last updated: August 2026
These Terms of Use ("Terms") govern your access to and use of the website, trading platform and mobile application (together, the "Services") operated by EXCHANGE SAMODEX LIMITED (company number: 1035), registered office at 810 Century Tower, Avenida Ricardo J. Alfaro, Panama City, Republic of Panama ("SAMODEX", "we", "us" or "our"). By creating an Account, depositing funds, or otherwise accessing the Services, you agree to be bound by these Terms, our Privacy Policy, our AML Policy and our published Fees. If you do not agree, you must not use the Services.
You must be at least 18 years old and have full legal capacity to enter into these Terms. You represent that you are acting on your own behalf (or, for a corporate Account, on behalf of an entity you are authorised to bind), that you have not previously been banned from the Services, and that you do not already hold another Account. You are solely responsible for confirming that using the Services is lawful in your country of citizenship, residence, or wherever you access them from.
You may not use the Services if you are a citizen or resident of the United States, or if you or any entity you represent is located in, incorporated in, or a national or resident of a jurisdiction subject to comprehensive sanctions, or if you appear on any relevant UN, EU, OFAC or UK HM Treasury sanctions list. See our Regulatory Information page for the full list of restrictions that apply.
We are required to verify your identity before, and periodically after, you use the Services. This may include identity documents, proof of address, source-of-funds documentation, or live video verification. We may refuse service, delay a transaction, or suspend your Account while we complete these checks. Our full AML/CFT and Know-Your-Customer program is described in our AML Policy. By using the Services you consent to us retaining your verification data for the life of your Account and for five years after it is closed, as required by applicable record-keeping rules.
You must not use the Services to:
Suspected violations may result in restriction of your Account for up to 30 business days while we investigate, and, if confirmed, in suspension or termination under Section 14.
Digital-asset deposits are credited after the number of network confirmations we require for that asset; funds are not available for withdrawal or trading until that threshold is reached. We may set and change minimum and maximum deposit and withdrawal amounts at our discretion. A confirmed withdrawal cannot be reversed, so it is your responsibility to check the destination address, network, and any memo or tag before submitting it — we are not liable for funds lost due to incorrect transaction details.
Where your account activity or verification tier warrants it under our risk-based AML policy, we may require an additional verification step for a withdrawal, including a temporary security hold of between 10% and 200% of the amount being withdrawn, calibrated to the specific risk indicators on your Account. Any amount held in this way remains part of your Account balance and is released for your use once the review concludes.
Once an Order is matched and executed, the resulting transaction is final and cannot be cancelled, reversed, or refunded. Before placing an Order you should confirm you have sufficient balance and that the Order reflects your intent. We may set minimum and maximum Order sizes per trading pair, and we may cancel a pending Order that has been open beyond a time limit we set. If you use a voucher to transfer Digital Assets, you are responsible for confirming it is genuine and unexpired before use.
Where available, Crypto Lending lets you earn a fixed rate of return by lending Digital Assets to us under a plan you select, with principal and accrued return returned to your Account balance at maturity. Nothing on the Services — including rates, past performance, or the listing of any plan or asset — is investment, tax, or legal advice, and we do not endorse any specific Digital Asset. You use Crypto Lending, and any third-party offers referenced alongside it, entirely at your own risk.
We may remove ("delist") a Digital Asset from the Services for reasons including loss of team or community support, a compromised or defective underlying blockchain, new regulatory or legal constraints, security concerns, or breach of the relevant listing terms. Where practical we give the issuer at least 14 days' notice before starting the delisting process, and we notify affected users by email and/or on our official channels at the start of the process, giving at least 30 calendar days to withdraw the asset to an external wallet.
If you do not withdraw within that window, you get a further 120-day period to do so, subject to a penalty of 25% of your remaining balance in that asset charged every 30 days. Digital Assets not withdrawn by the end of this process are removed from your Account balance without compensation. Where a technical failure in the underlying network makes the standard timeline unsafe, we may shorten it, giving at least three advance warnings through email or our official channels.
Trading, deposit and withdrawal fees are shown on the Fees page and displayed before you confirm any action. We may update our fee schedule at any time; changes apply from the date published. If your Account has no Order, deposit, or withdrawal activity for six consecutive months, it is treated as inactive and may be charged a maintenance fee, deducted from any balance held; an inactive Account with no remaining balance may be closed.
Premium is an optional account tier that grants reduced trading fees, priority withdrawal processing, higher daily limits, a dedicated support line and the other benefits described on the Premium page of the Platform. Premium is not a paid subscription: it activates automatically once a single stablecoin deposit (USDT or USDC only) of at least the qualifying amount displayed to you at the time of activation — currently USD 5000, or such other amount as we may set and publish from time to time — is credited to your Account. The deposited funds are not spent, charged, or paid to us as consideration for Premium; they remain part of your Account balance and may be withdrawn at any time like any other deposit. A deposit below the qualifying amount, or made in a Digital Asset other than a supported stablecoin, does not activate Premium.
Using the Services to engage in crypto-arbitrage trading — including exploiting price differences for the same Digital Asset across venues, markets, or trading pairs, whether on the Platform, between the Platform and a third-party venue, or otherwise — requires an active Premium membership. We may cancel or reverse Orders, and may restrict, suspend, or close an Account under Section 14, where arbitrage activity is carried out on an Account without active Premium status.
Premium remains active for the period stated on the Premium page from the date of activation, after which it must be re-activated on the same basis to continue. We may change the qualifying amount, the benefits granted, or the eligibility criteria for Premium at any time; changes take effect as described in Section 20.
Trading and holding Digital Assets carries substantial risk of loss, including from price volatility, illiquidity, cybersecurity threats, and technology or protocol failure. We are not a broker, adviser, or fiduciary, and nothing on the Services constitutes investment, legal, or tax advice. By using the Services, you confirm that you understand and accept these risks. See our full Risk Disclosure Statement for details.
We own all rights, title, and interest in the Services, including the Website, Platform, and their content, look, and underlying software; nothing in these Terms transfers any of that to you. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Services for their intended purpose. You may not copy, decompile, reverse-engineer, or create derivative works from the Services.
We aim to keep the Services available and accurate but do not guarantee uninterrupted, error-free, or continuous operation, and we may suspend access for maintenance, security, or legal reasons with reasonable notice where practical. To the maximum extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including as to accuracy, merchantability, or fitness for a particular purpose. Links to third-party websites are provided for convenience only; we do not control and are not responsible for their content or practices.
You may close your Account at any time once you have settled all open Orders, obligations, and applicable Fees. We may unilaterally close your Account for any reason by giving you at least 10 days' notice.
We may also restrict, suspend, or close your Account immediately and without notice where we reasonably believe it is necessary — for example, in response to a suspected or actual breach of these Terms, the AML Policy, or applicable law; suspicious or unauthorised account activity; a court order or binding request from a competent authority; a security incident affecting the Services; or use by a sanctioned or prohibited person. Where an Account is closed for fraud, sanctions evasion, or serious breach of these Terms, we may also withhold the balance to the extent permitted by applicable law pending investigation or as a consequence of that breach.
To the maximum extent permitted by law, neither we nor our affiliates, directors, officers, employees, or agents are liable for any indirect, incidental, consequential, or special damages — including lost profits or lost data — arising from your use of the Services. Where liability cannot be excluded, our total aggregate liability to you for any claim arising out of or relating to the Services is limited to the total Fees you paid us in the six months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability for fraud or for any other liability that cannot lawfully be limited or excluded.
You agree to defend, indemnify, and hold harmless SAMODEX, its affiliates, and their directors, officers, and employees from any claim, loss, liability, or expense (including reasonable legal fees) arising from your misuse of the Services, your breach of these Terms, your violation of applicable law or third-party rights, or any use of your Account by another person with your credentials, whether or not authorised by you.
Each party will keep confidential any non-public information it learns about the other in connection with these Terms and will not disclose it to third parties, except where the information is already public, was lawfully obtained from another source, or disclosure is required by law or a competent authority.
Calls and chats between you and our support team may be recorded for quality, security, and dispute-resolution purposes. You consent to our use of such recordings and transcripts as evidence in connection with any dispute arising from these Terms or the Services.
These Terms are governed by the laws of the Republic of Panama. If a dispute arises, the parties will first attempt to resolve it through good-faith negotiation. Failing that, the dispute will be finally resolved by arbitration under the Rules of the Panamanian Arbitration Court, seated in Panama, conducted in English. The award is final and binding on both parties and may be enforced in any court of competent jurisdiction. Details of the arbitration, including the award, are confidential unless disclosure is required by law or agreed by both parties.
We may amend these Terms, our Privacy Policy, AML Policy, or Fees at any time; changes take effect three days after being published on the Website, and your continued use of the Services after that point constitutes acceptance. If you do not agree with a change, you must stop using the Services before it takes effect.
You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations to an affiliate or to a third party acquiring all or part of our business, with at least five business days' notice to you. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. These Terms, together with the documents referenced in them, are the entire agreement between you and us regarding the Services. Notices to you may be sent to the email address on your Account; notices to us should go to Support.
Questions about these Terms can be directed to us through Support.